Shipping Policy

Last Updated: 18 August 2026

At Eksarth Naturals, we aim to deliver your products safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Locations

We currently deliver our products to eligible locations across India.

Delivery availability may vary depending on the destination PIN code and the availability of our shipping partners.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive the available shipping or tracking information through the contact details provided during checkout.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location.

Delivery times may vary due to:

  • Destination location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation delays

  • High order volumes

  • Unforeseen circumstances

The estimated delivery time is indicative and does not constitute a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

The applicable shipping fee may depend on factors such as:

  • Delivery location

  • Order value

  • Product weight

  • Current shipping arrangements

  • Promotional offers

If free shipping is available for a particular order or promotion, the applicable terms will be displayed on the website.

5. Order Tracking

Where tracking is available, we will provide the tracking details after your order has been dispatched.

You can use the tracking information provided by our delivery partner to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid mobile number

Eksarth Naturals will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery Attempts

Our delivery partner may make multiple delivery attempts.

If the customer is unavailable, provides an incorrect address, refuses the delivery, or otherwise prevents successful delivery, the order may be returned to us.

If an order is returned because of incorrect information or the customer’s inability to accept delivery, additional shipping charges may apply for re-delivery.

8. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, occasional delays may occur.

Delays may be caused by:

  • Severe weather

  • Natural events

  • Transportation disruptions

  • Courier service issues

  • Festivals and public holidays

  • High demand or order volumes

  • Government restrictions

  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

9. Damaged Packages

If your package appears damaged, opened, leaking, or tampered with at the time of delivery, please take photographs or a video of the package before opening it, where possible.

If the product itself is damaged, please contact us within 48 hours of delivery and provide your order details along with photographs or videos.

Please refer to our Refund and Returns Policy for information regarding damaged or incorrect products.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.

We may request photographs of the package, shipping label, and products received so that we can investigate the issue and provide an appropriate resolution.

11. Shipping Restrictions

Certain locations may not be serviceable by our delivery partners.

If your PIN code is not serviceable, the website may not allow the order to be placed or our team may contact you regarding an alternative delivery arrangement.

12. Multiple Products in One Order

If an order contains multiple products, we may ship them together or separately depending on product availability, packaging requirements, and delivery arrangements.

If products are shipped separately, you may receive separate tracking information.

13. Changes to Shipping Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Address changes may only be possible before the order has been dispatched. Once an order has been shipped, we may not be able to change the delivery address.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Eksarth Naturals

Email: [Add your business email]
Phone: [Add your contact number]
Address: [Add your business/registered address]

Please keep your order number available when contacting us about an order.

Important: This Shipping Policy is general website content. Before publishing, update the delivery timeframe, shipping charges, serviceable locations, and courier arrangements to match your actual business operations and applicable laws in India.