Refund and Returns Policy

Last Updated: 18 August 2026

At Eksarth Naturals, we take great care to ensure that your order reaches you safely and in excellent condition. If you receive a damaged, incorrect, or defective product, we are here to help.

Please read the following policy carefully before placing your order.

1. Returns on Food Products

As our products are food and consumable items, we generally do not accept returns or exchanges once the product has been delivered and accepted by the customer.

This policy is in place to maintain product quality, hygiene, safety, and freshness.

However, if your order arrives damaged, incorrect, leaking, or defective, you may be eligible for a replacement or refund as described below.

2. Eligible Reasons for Replacement or Refund

You may contact us for a replacement or refund if:

  • You received the wrong product.

  • The product received is damaged during transit.

  • The product packaging is damaged or leaking when delivered.

  • The product is defective or appears to have a quality issue.

  • Your order is missing one or more products.

  • You received a product that is significantly different from what you ordered.

Any issue should be reported to us as soon as possible after delivery.

3. Damaged Products

If your product arrives damaged, please:

  1. Take clear photographs of the damaged product and packaging.

  2. Keep the original packaging and product.

  3. Contact us with your order number and photographs.

  4. Do not consume the product if you believe it has been damaged or contaminated.

Our team will review the issue and determine whether a replacement or refund is appropriate.

4. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us with:

  • Your order number

  • A photograph of the product received

  • A photograph of the shipping label

After verification, we may arrange a replacement or provide an appropriate refund.

5. Missing Products

If an item is missing from your order, please contact us as soon as possible.

We may request photographs of the delivered package and shipping label to verify the issue.

Once verified, we may arrange delivery of the missing product or provide a refund for the missing item.

6. How to Request a Refund or Replacement

To request a refund or replacement, contact us using the details provided below.

Please include:

  • Order number

  • Name used for the order

  • Contact number

  • Product name

  • Description of the issue

  • Clear photographs or videos, where applicable

Our team will review your request and contact you with the next steps.

7. Time Limit for Reporting an Issue

Any damaged, incorrect, missing, or defective product should be reported within 48 hours of delivery.

Requests received after this period may not be eligible for a refund or replacement.

8. Refund Process

If your refund request is approved, the refund will generally be processed to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Shipping or delivery charges may not be refundable unless the issue was caused by an error on our part.

9. Replacement Process

Where a replacement is approved, we may arrange for the replacement product to be shipped to the original delivery address.

Replacement availability may depend on product stock.

If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.

10. Order Cancellation

You may request cancellation of an order before it has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible after placing it.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

Eksarth Naturals may not be responsible for delivery issues caused by:

  • Incorrect or incomplete address

  • Incorrect PIN/ZIP code

  • Incorrect phone number

  • Customer being unavailable to receive the order

  • Refusal to accept the delivery

Additional shipping charges may apply if an order needs to be resent because incorrect information was provided by the customer.

12. Products Damaged After Delivery

We cannot generally accept responsibility for damage caused after successful delivery due to improper storage, handling, exposure to unsuitable conditions, or misuse of the product.

Please follow the storage and usage instructions provided with the product.

13. Refunds for Promotional Offers

Products purchased as part of special offers, discounts, bundles, or promotional campaigns may be subject to additional terms.

Where applicable, the terms of the specific offer will take priority over the general refund and returns policy.

14. Contact Us

If you have any questions regarding refunds, replacements, returns, or your order, please contact us:

Eksarth Naturals

Email: [Add your business email]
Phone: [Add your contact number]
Address: [Add your business/registered address]

Please include your order number when contacting us about an order-related issue.

Important: This policy is intended as general website content. Before publishing, customize it according to your actual business practices, payment gateway terms, shipping arrangements, and applicable consumer laws in India.