Privacy Policy

Last Updated: 18 August 2026

At Eksarth Naturals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, create an account, or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Mobile/phone number

  • Billing and shipping address

  • City, state, and PIN/ZIP code

  • Order and purchase details

  • Account login information

  • Information you provide when contacting our support team

Payment Information

Payments made through our website may be processed by third-party payment providers. We do not intentionally store complete debit card, credit card, UPI, or banking credentials on our servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Website usage information

  • Referring website

  • Date and time of visits

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders

  • Confirm and manage purchases

  • Create and manage customer accounts

  • Provide customer support

  • Communicate with you regarding your orders

  • Send important service-related notifications

  • Improve our website, products, and customer experience

  • Prevent fraudulent or unauthorized transactions

  • Maintain website security

  • Understand website traffic and usage

  • Comply with applicable legal and regulatory requirements

If you choose to receive promotional communications, we may also use your contact information to send you updates about products, offers, and other relevant information.

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember items added to your shopping cart

  • Keep you logged into your account

  • Remember website preferences

  • Understand how visitors use our website

  • Improve website functionality and performance

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website, including shopping cart and checkout functionality.

4. WooCommerce and Order Information

Our website uses WooCommerce to provide online shopping functionality. When you purchase a product, information required to process your order may be stored in our website system.

This may include your name, contact details, billing and shipping information, purchased products, order amount, and order status.

We use this information only for legitimate business purposes, including processing orders, providing customer support, maintaining transaction records, and fulfilling legal obligations.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, including:

  • Payment processing providers

  • Shipping and delivery partners

  • Website hosting and technical service providers

  • Website analytics and security services

  • Customer support or communication services

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect the rights, safety, and security of Eksarth Naturals, our customers, or others.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Your Account

If you create an account on our website, you are responsible for keeping your login credentials confidential.

Please notify us if you believe that your account has been accessed or used without your authorization.

You may contact us if you wish to request changes to or deletion of your account information, subject to information we may be required to retain for legal, accounting, or legitimate business purposes.

8. Marketing Communications

If you have provided consent to receive promotional communications, we may contact you about:

  • New products

  • Special offers

  • Discounts

  • Product updates

  • Promotions

  • Other relevant updates from Eksarth Naturals

You can opt out of promotional emails by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that you may still receive essential communications relating to your orders, account, or transactions.

9. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Children’s Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, legal, security, and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a concern regarding the handling of your personal information

To exercise any applicable rights, please contact us using the details provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Eksarth Naturals

Email: [Add your business email]
Phone: [Add your contact number]
Address: [Add your registered/business address]

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.

Note: This Privacy Policy is intended as general website content and should be reviewed and customized with your actual business details, payment gateways, shipping partners, analytics/marketing tools, and applicable Indian legal requirements before publishing.